Payment and Cancellation Policy

Objective - Our objective is to provide the best possible standard of service to visitors. It is appreciated that circumstances may arise where it is necessary to make cancellations or alterations to bookings that are made with us – the purpose of this policy is to clearly state when a refund is available and the terms applicable. 

Booking conditions - Full payment is required upon booking either via the Club’s on-line booking system with credit or debit card. Or via the office  (either in person or by telephone) full payment is required. 

Cancellation (Green fee)- In the event of a cancellation given no less than 48 hours in advance of the booking by either party, we will initially offer an alternative date at no extra fee (providing that the green fee charges applicable for the time of year are the same) or refund the payment in full. 

There will be no refunds offered if cancellation is made less than 48 hours of the date of the reservation. However, we will make every effort to offer an alternative date if suitable. 

Catering – where your booking includes catering pre-orders, final numbers must be advised no later than 48 hours prior to the booking and any deductions made within 48 hours payment will be due in full. 

Application – refunds will be made in the following circumstances: Open competitions – 

1. On notifying the Club of withdrawal prior to the closing date or the issue of the start sheet (whichever comes first)
2. On being balloted out of the competition if oversubscribed
3. if the event is cancelled due to current COVID-19 restrictions

However there will be no refunds offered if cancellation is made after the closing date of the competition or fails to arrive. 

Tee Reservations – On notifying the Club of cancellation no less than 48 hours in advance of the date of the reservation How to cancel – Cancellations must be advised as follows: 

1. Email us at  secretary@southhertsgolfclub.co.uk  
2.Telephone us on 020 8445 2035 (opt. 3)
3. In writing to the Secretary, South Herts Golf Club, Links Drive, Totteridge, London, N20 8QU

Refunding payments – All refunded payments will be made via the original payment method and will normally be made within
7 days of the application. 

Course closures – If the Course is unplayable due to weather conditions (fog, flooding etc) a full refund will be given. Heavy rain is not usually enough to close the Course and in which case a refund is not offered. 

Booking transferable – all Course reservations are completely transferable and can be offered to someone else if not required by the person making the original booking, such as a family member or friend, subject to the required handicap conditions (Vardon Course; Gents 22 Ladies 36). 

South Herts Golf Club Payment and Cancellation Policy January 2022